Solis Australasia - Solis: World 3rd Largest PV inverter Manufacturer Globally

Service & Warranty Support

Where Can I Get After
Sales and Warranty Support?

Solis Australasia is your local contact point if you require after-sales service and warranty support for our products. Solis Australasia delivers this service through their extensive network of fully qualified and accredited solar technicians.

Service Request Form

What We Offer

10year

Warranty

5year

Warranty

10yrs warranty

Solis Australasia Pty Ltd is pleased to announce an enhanced 10-year warranty for all Solis Inverters under 110kW capacity purchased on or after January 1, 2024. This promotion reflects our commitment to quality and customer satisfaction, offering extended assurance and peace of mind to our valued customers.

5yrs warranty

All other inverter model offer standard 5 years warranty offering assurance and value to customers.

WE COME WITH WARRANTY

● 5-Year Standard Limited Warranty: Ginlong Solis grants a Solis Standard Limited Warranty of five (5) years on Solis Inverters. / ● 5 Year Additional Warranty Coverage: An extra five (5) years is provided for Solis String Inverters under 110kW capacity, making it a total of 10 years for eligible models on successful device registration and connection to SolisCloud. / ● Solis Accessories will be covered by a two (2) year warranty, which is not eligible for extension.

Through the stringent control of all aspects of the design through manufacturing process, we are able to ensure that total quality assurance processes are adhered to at all stages.

WARRANTY TERMS AND CONDITIONS FOR AUS&NZ ONLY_20240802

Solis Warranty Statement - 2024

SERVICE RATES

All work carried out by Solis Australasia is charged based on a call-out fee plus an hourly rate. Please consult with our service department for the current 'Schedule of Fees'.

MINIMUM SERVICE CHARGE

Solis Australasia has a minimum service charge of 1/2 hour for all repairs carried out by the Solis Australasia team. Please note that regardless of the size of the job, you will be billed the 1/2 hour minimum charge.

Payment

If the customer does not have a trading account established with Solis Australasia, then the service charges must be paid prior to or upon collection of the repair.

Warranty Repairs

If repairs are booked in for warranty work, the customer must provide Solis Australasia with a copy of the proof of purchase prior to commencement of works. If proof of purchase cannot be supplied to Solis Australasia, then the repair will be invoiced at the 'Service Rates'.

Uncollected Repairs

If a repair is not collected from Solis Australasia within 90 days from the 'check-in' date, then Solis Australasia holds no responsibility for the equipment after this time.

AFTER SALES & WARRANTY
SERVICE ENQUIRIES

Solis Australasia Pty Ltd provides local customers with after-sales support for all of Australia and New Zealand. Should you require assistance, our Solis Australasia customer service and technical support team is available by telephone at (03) 8555 9516 or by filling out the form below.